Chris! No sharp objects by the till, remember? This could be used as a weapon. Hey Steve! Yeah? Try using this peddle wrench instead. Ok. Use those pliers; your hand could slip on the teeth of the chain ring. It could hurt – big time. What are you doing? Trying to get the rack. What you’re doing is really dangerous, alright? Why don’t you use a ladder? I’m constantly telling my employees to be safe, but I mean what more can I do? There’s no common sense these days. Working safely takes more than just relying on common sense and telling your employees to be safe. You need to show them and then supervise them. I know you’ve worked in bike shops before and you know your way pretty well around bikes, but each shop is a little different. I want to go through some of the rules and procedures I’ve set here at my shop. Begin by giving new employees an orientation before they start work. This means going over general information, such as their duties, who they should go to for questions, their rights and responsibilities, and where to go for first aid. Train your employees for each specific task they will be doing. First show them how to perform the task, and then have them demonstrate it to you. So every hydraulic brake is eventually going to need fresh brake fluid put into it. First step is you want to take your syringe, place it into the disc brake fluid – now this stuff is highly corrosive, so you always have to have your protection gear on – your eyes and the gloves on as well. You don’t want any on your skin or your eyes at all, alright? Slowly but surely you just pull up halfway, try not to get any air bubbles in it. About halfway, then just lock it up like that, ok? Yup. Give it a shot. Supervision means regularly walking by and checking on your employees to make sure they are doing their work properly, efficiently, and safely. Hey Steve, how’s the brake job going? Pretty good, just finished up the front and now I’m starting on the back. Check on them frequently in the beginning, especially new workers, and then less often as you gain confidence in their work habits. I’ll let you at it and then I’ll come check on you in a bit. Alright, thanks. If you see your employees doing something wrong, correct them. Saying nothing means you condone it. Hey Mike, you’re doing a really great job cleaning up the warehouse, but before we can safely move those boxes we have to get these bikes out of the way, ok? Ok. And don’t rely on common sense, because common sense means different things to different people. Take the time to orient and train your employees on how to work safely, and then supervise them throughout, and you will have a safer and more productive workplace. For more information, visit worksafebc.com.